ZoneFreelance
Refund & Transaction Support
We’re here to support you in resolving any payment concerns or transaction issues.
Refund Request
Contact us with order details and issue description, and we’ll see how we can assist you.
Transaction Inquiry
Can’t remember a payment or need
transaction details? We’ll help you track
it down.
Dispute Resolution
Project didn’t meet expectations? Start by communicating directly with your freelancer or client. If needed, our support team can assist and help guide you toward a fair resolution.
Get Help With Your Transaction
Frequently Asked Questions
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How long does it take to process a refund?
Refund requests are typically processed within 3-5 business days. We'll investigate each case thoroughly to ensure fair resolution for both freelancers and clients.
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What if I can't remember the transaction details?
No problem! Provide any information you remember - approximate date, amount, or service type. Our team will help identify the transaction and provide clarity.
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Can I dispute a completed project?
You can raise concerns within 14 days since the work has been delivered unless you have confirmed it.
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How do I contact support directly?
You can reach our support team via Email. We respond to all inquiries within 24 hours during business days.
24h
Average Response Time
98%
Customer Satisfaction
ZoneFreelance
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